DELIVERY & RETURNS
Virgin hair orders will be delivered within 3-5 working days within the UK
(normally arrive by 1pm on Mondays, Wednesdays and Fridays)
and 5 - 10 working days outside of the UK.
Coloured hair and braiding hair orders may take up to 10 working days within the UK
and 15 working days outside of the UK.
Failure to sign for the delivery will result in the package being sent to your local postal depot for collection or returned to us (postage cost will not be refunded).
Shipping cost is calculated according to the size of your order and range from £5 - £11 for UK orders and £10 - £20 for international orders.
Orders are sent via Royal Mail tracked services.
If you have not received your order within the delivery times stated above, email us and we will locate your order via a tracking reference. We are not currently able to provide a tracking reference until after the estimated delivery time has elapsed.
We offer refunds on unworn, unused, untampered items in their original state and packaging returned to us within 7 days(UK) and 14 days(Outside UK) of receipt.
Refunds can take up to 5 days to appear in your account once issued.
Postage costs will not be refunded.
No refunds offered on our coloured hair or custom orders/services.
No refunds on sale items.
No refunds offered on part of bundle deals. Full bundle deal must be returned for refund.
Full refund including postage offered on faulty hair/goods.
The faulty item must be returned to us for review before refund will be issued.
Refund will not be issued if the hair has been altered in a way in which may have caused the fault.
We offer exchanges on unworn, unused, untampered items in their original state and packaging returned within 14 days(UK) and 21 days(Outside UK) of receipt. You will need to cover the postage costs for the exchange replacement.
Exchanges are also offered on coloured hair and sale items.
No exchanges offered on part of bundle deals. Full bundle deal must be returned for exchange.