Refund Policy
We offer refunds on unworn, unused, untampered items in their original state and packaging returned to us within 7 days(UK) and 14 days(Outside UK) of receipt.
Refunds can take up to 5 days to appear in your account once issued.
Postage costs will not be refunded.
No refunds offered on our coloured hair or custom orders/services.
No refunds on sale items.
Full refund including postage offered on faulty hair/goods.
The faulty item must be returned to us for review before refund will be issued.
Refund will not be issued if the hair has been altered in any way which may have caused the fault.
Exchange Policy
We offer exchanges on unworn, unused, untampered items in its original state and packaging returned within 14 days(UK) and 21 days(Outside UK) of receipt. You will need to cover the postage costs for the exchange replacement.